Shoptet Status

All Systems Operational

Administration Operational

Add-ons Operational

Cash desk Operational

Customers Operational

Marketing Operational

Orders Operational

Payment Gateways Operational

Products Operational

Statistics Operational

API Operational

Hosting services Operational

SFTP Access Operational

Webmail Operational

Shopping Operational

Order completion Operational

Shipping and payment Operational

Shoptet Pay Operational

Apple Pay Operational

Bank buttons Operational

Connection with the bank Operational

Online payments Operational

Transactional Emails Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Bravo cluster degraded performance / partial outage

Resolved - This incident has been resolved.
Jan 27, 12:30 CET

Monitoring - The Bravo cluster is back on full power and is again stable. But we are still monitoring the situation.

Bravo cluster je opět na plném výkonu a stabilní. Pro jistotu situaci nadále monitorujeme.
Jan 27, 12:15 CET

Investigating - Bravo cluster is in degraded state. Partial outages can occur. Investigating the cause.

Problém na Bravo clusteru, mohou se objevit dočasné výpadky. Probíhá vyšetřování příčiny.
Jan 27, 12:04 CET

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

SK customer line malfunction | SK zákaznická linka mimo provoz

Resolved - The issue was solved and SK customer line is back online.

Problém se podařilo vyřešit a SK zákaznická linka je opět plně funkční.
Jan 24, 12:43 CET

Update - The issue is ongoing. We are still waiting for a solution from the provider. We have no other updates from them about the estimated end of the issue.

Problém nadále přetrvává. Stále čekáme na řešení ze strany operátora. V tuto chvíli od nich nemáme žádé bližší informace ohledně předpokládaného času vyřešení problému.
Jan 23, 15:07 CET

Identified - The cause of the issue is on the side of our service provider O2. They are working on a fix. They estimate that the number should be back online approximately within an hour.

Příčina problému je na straně operátora O2. Pracují na nápravě a odhadují, že by číslo mělo být zhruba do hodiny opět dostupné.
Jan 23, 10:35 CET

Investigating - SK customer line is currently not working. We are investigating the cause.

SK zákaznická linka je momentálně mimo provoz. Zjišťujeme příčinu problému.
Jan 23, 10:02 CET

Jan 23, 2023

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

Omezení e-mailové podpory / Issue with e-mail support

Resolved - This incident has been resolved.
Jan 19, 16:10 CET

Identified - Od včerejšího dne (17. ledna) se potýkáme s problémy, kdy se v některých případech odpovědi podpory nezobrazují přijemci. Celou situaci řešíme se správci ticketovacího systému, ale bohužel nedokážeme odhadnout, jak dlouho bude situace trvat.

V případě, kdy vám od nás přijde prázdná odpověď, nám prosím napište znovu, nebo využijte telefonické linky na +420 604 600 444. Děkujeme za pochopení.

ENGLISH
Since yesterday (17th January) we registered an issue with our e-mail support when in some cases our answers to your questions are delivered as an empty messages. We are in touch with the provider of our ticketing system and are working together to solve the issue, however at this moment we are unable to estimate when it will be solved.

In case you receive an empty message from us, please write to us again or call us at +420 604 600 444. Thank you for your understanding.
Jan 18, 10:57 CET

Jan 18, 2023

Platform outage

Resolved - The incident was resolved.
Jan 18, 17:52 CET

Update - We are continuing to work on a fix for this issue.
Jan 18, 17:39 CET

Identified - We experienced global outage. The issue should be solved, but we are investigating the issue further.
Jan 18, 17:31 CET

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.