Resolved
This incident has been resolved.
Posted Oct 02, 2026 - 19:22 CEST
Identified
DESCRIPTION. We have identified the cause of the issue and are currently working to resolve it.
POPIS. Identifikovali jsme příčinu problému a na opravě usilovně pracujeme.
POPIS. Identifikovali sme príčinu problému a na oprave usilovne pracujeme.
Posted Oct 02, 2026 - 19:07 CEST
Update
We are continuing to monitor for any further issues.
Posted Oct 02, 2026 - 19:06 CEST
Monitoring
DESCRIPTION AND IMPACT. The issue has been already fixed and impacted system components are fully operational. We continue to monitor the situation closely.
POPIS A DOPAD. Problém byl opraven a zasažené části systému jsou plně funkční. Situaci nadále pozorně sledujeme.
POPIS A DOPAD. Problém bol opravený a zasiahnuté časti systému sú plne funkčné. Situáciu naďalej pozorne sledujeme.
Posted Oct 02, 2026 - 18:54 CEST
Identified
DESCRIPTION. We are actively investigating the issue to determine the cause.
POPIS. Situaci dále prověřujeme a zjišťujeme podrobnosti.
POPIS. Situáciu ďalej preverujeme a zisťujeme podrobnosti.
Posted Oct 02, 2026 - 18:46 CEST
This incident affected: Support (Customer Support, Customer Service Line, Knowledge Base, Trial Registration), Administration (Eshop Administration, Mobile App, Add-ons Management, Admin Access, Articles and Pages, Automated Imports, Bank Payment Processing, Connection with Third-party Services, Customers, Fulltext Indexing, Import / Export, Marketing Features, Orders, Products, Statistics, Templates, Transactional Emails), Hosting Services (All Servers, Server Silo 1, Server Silo 2, Server Silo 3, Server Silo 4, Server Silo 5, Server Silo 6, Server Silo 7, Server Silo 8, Server Silo 9, Server Silo 10, Server Silo 11, Server Silo 12, Server Silo 13, Server Silo 90, Server Silo 99, Email Hosting, SFTP Access, Webmail), Shopping (Eshop Frontend, Order Completion, Payment Gateways, Shipping and Payment), Shoptet API (Shoptet API, Connection to API, Third-party Add-ons, API Webhooks, API Async Jobs), Shoptet Pay (Shoptet Pay, Apple Pay, Google Pay, Shoptet Buttons, Bank Connection, Online Payments, Payment Terminals), Shoptet Balíky (Shoptet Balíky, Connection to Carriers, Connection to Balíkovna / Czech Post, Connection to GLS, Connection to Packeta (Zásilkovna), Connection to PPL, Connection to Slovak Post, Connection to DPD, Balíky Napojení, Balíky Komplet), Shoptet Kampaně (Shoptet Kampaně, Google Ads Advertising, Google Ads Synchronization), Marketplace Connect (Marketplace Connect, Allegro Integration), and Shoptet Pokladna (Shoptet Pokladna).