Shoptet Status

All Systems Operational

Administration Operational

Add-ons Operational

Cash desk Operational

Customers Operational

Marketing Operational

Orders Operational

Payment Gateways Operational

Products Operational

Statistics Operational

API Operational

Hosting services Operational

Shopping Operational

Order completion Operational

Shipping and payment Operational

Shoptet Pay Operational

Apple Pay Operational

Google Pay Operational

Bank buttons Operational

Connection with the bank Operational

Online payments Operational

Transactional Emails Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 29, 2023

Some payments through Shoptet Pay might end in error | Některé platby skrz Shoptet Pay mohou končit chybou

Resolved - The Connection with bank feature has been activated and the Shoptet Pay is fully operational.

Funkce Propojení s bankou byla opět aktivována a Shoptet Pay je plně funkční.
Mar 29, 10:20 CEST

Monitoring - A fix has been implemented and the issue has been resolved. Online payments are fully operational, Connection with bank feature will be turned on in the morning.

Oprava byla nasazena a problém byl vyřešen. Online platby jsou plně funkční. Funkce Propojení s bankou bude obnovena během ranních hodin.
Mar 29, 00:42 CEST

Identified - The cause of the issue has been identified and we are working on a fix, however the issue is quite complex and we do not have yet an estimate time of resolution. Also the Connection with bank feature has been temporarily suspended to ease the load on the databases.

Příčina problému byla nalezena a pracujeme na nápravě. Bohužel je problém poměrně komplexní a nedokážeme tak v tuto chvíli odhadnout čas, kdy dojde k vyřešení. Zároveň pro ulehčení náporu na databáze byla dočasně pozastavena funkce Propojení s bankou.
Mar 28, 19:14 CEST

Investigating - We registered an increased number of error payments within Shoptet Pay. Some payments might not be completed. We are investigating the issue further.

Zaznamenali jsme zvýšené množství chybových plateb v Shoptet Pay. Některé platby tak nemusí být dokončeny. Prošetřujeme situaci dále.
Mar 28, 15:58 CEST

Mar 28, 2023

Malfunctioning button in the order process at some shops | Nefunkční tlačítko v objednávkovém procesu na některých obchodech

Resolved - This incident has been resolved.
Mar 28, 15:45 CEST

Monitoring - A fix has been implemented and the issue has been solved. We are monitoring the situation.

Oprava byla nasazena a problém byl vyřešen. Situaci pro jistotu nadále monitorujeme
Mar 28, 15:25 CEST

Identified - We have identified the cause of the issue and working on a fix. Also currently all the shops running on 3G templates are impacted and it might not be possible to complete an order.

Identifikovali jsme příčinu problému a pracujeme na opravě. Zároveň jsou v tuto chvíli již zasaženy všechny obchody na 3G šablonách a nemusí v nich jít dokončit objednávku.
Mar 28, 14:45 CEST

Investigating - Currently we register there is an issue with button "Continue" in the second step (payment and shipping) of the order process at some shops running on 3G templates. We are investigating the cause.

Aktuálně jsme zaznamenali problém s tlačítkem "Pokračovat" v druhém kroku objednávkového procesu (dopravy a platby) na některých obchodech běžících na 3G šablonách. Situaci dále prověřujeme.
Mar 28, 14:16 CEST

Mar 27, 2023

Nefunkční aplikace Shoptet Pay / Shoptet Pay app is non-operational

Resolved - This incident has been resolved.
Mar 27, 18:06 CEST

Identified - The issue has been identified and a fix is being implemented.
Mar 27, 17:45 CEST

Investigating - Momentálně zjišťujeme příčinu / We are currently investigating this issue
Mar 27, 17:26 CEST

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.