All Systems Operational
Administration Operational
Add-ons ? Operational
Cash desk ? Operational
Customers ? Operational
Marketing ? Operational
Orders ? Operational
Payment Gateways ? Operational
Products ? Operational
Statistics ? Operational
API ? Operational
Hosting services Operational
Shopping Operational
Order completion ? Operational
Shipping and payment ? Operational
Shoptet Pay Operational
Apple Pay ? Operational
Google Pay ? Operational
Bank buttons ? Operational
Connection with the bank ? Operational
Online payments ? Operational
Transactional Emails ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2023
Resolved - The Connection with bank feature has been activated and the Shoptet Pay is fully operational.

Funkce Propojení s bankou byla opět aktivována a Shoptet Pay je plně funkční.

Mar 29, 10:20 CEST
Monitoring - A fix has been implemented and the issue has been resolved. Online payments are fully operational, Connection with bank feature will be turned on in the morning.

Oprava byla nasazena a problém byl vyřešen. Online platby jsou plně funkční. Funkce Propojení s bankou bude obnovena během ranních hodin.

Mar 29, 00:42 CEST
Identified - The cause of the issue has been identified and we are working on a fix, however the issue is quite complex and we do not have yet an estimate time of resolution. Also the Connection with bank feature has been temporarily suspended to ease the load on the databases.

Příčina problému byla nalezena a pracujeme na nápravě. Bohužel je problém poměrně komplexní a nedokážeme tak v tuto chvíli odhadnout čas, kdy dojde k vyřešení. Zároveň pro ulehčení náporu na databáze byla dočasně pozastavena funkce Propojení s bankou.

Mar 28, 19:14 CEST
Investigating - We registered an increased number of error payments within Shoptet Pay. Some payments might not be completed. We are investigating the issue further.

Zaznamenali jsme zvýšené množství chybových plateb v Shoptet Pay. Některé platby tak nemusí být dokončeny. Prošetřujeme situaci dále.

Mar 28, 15:58 CEST
Mar 28, 2023
Resolved - This incident has been resolved.
Mar 28, 15:45 CEST
Monitoring - A fix has been implemented and the issue has been solved. We are monitoring the situation.

Oprava byla nasazena a problém byl vyřešen. Situaci pro jistotu nadále monitorujeme

Mar 28, 15:25 CEST
Identified - We have identified the cause of the issue and working on a fix. Also currently all the shops running on 3G templates are impacted and it might not be possible to complete an order.

Identifikovali jsme příčinu problému a pracujeme na opravě. Zároveň jsou v tuto chvíli již zasaženy všechny obchody na 3G šablonách a nemusí v nich jít dokončit objednávku.

Mar 28, 14:45 CEST
Investigating - Currently we register there is an issue with button "Continue" in the second step (payment and shipping) of the order process at some shops running on 3G templates. We are investigating the cause.

Aktuálně jsme zaznamenali problém s tlačítkem "Pokračovat" v druhém kroku objednávkového procesu (dopravy a platby) na některých obchodech běžících na 3G šablonách. Situaci dále prověřujeme.

Mar 28, 14:16 CEST
Mar 27, 2023
Resolved - This incident has been resolved.
Mar 27, 18:06 CEST
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 17:45 CEST
Investigating - Momentálně zjišťujeme příčinu / We are currently investigating this issue
Mar 27, 17:26 CEST
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.